Description

Key Learning #1

Learn how to identify which manual processes to digitize first using a proven evaluation matrix that weighs patron impact, implementation complexity, and ROI potential.

Key Learning #2

Calculate the true cost of manual processes (including hidden expenses like error rates and opportunity costs) to build compelling business cases showing 12-18 month payback periods.

Key Learning #3

Gain practical strategies for achieving high adoption rates through proven communication templates and training frameworks that transform staff from transaction processors to experience enhancers.

Duration

60-Minute Workshop

Ability Level

Intermediate

Format

Lecture

Handouts